Tag Archives: notification

Having trouble downloading mail?

Posted on October 3, 2011 by | Comments Off

If you are having trouble downloading mail, we are having an outage @ our HE.net data center.

Update your mail client settings : https://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=75726

Or use our webmail interface : http://webmail.lava.net

Here is our providers update:

http://twitter.com/#!/henet

 

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Getting Errors When Sending Mail?

Posted on September 2, 2011 by | Comments Off

If you have been having problems sending mail this afternoon, specifically if you have been getting error messages regarding a policy rejection, we have disabled that control feature that enforces the server’s sending mail policies.

To resolve this issue, we recommend updating your email client’s SMTP settings from smtp.lava.net to smtp.gmail.com.

You will also need to update your login username from just your lavanet username, to your full lavanet email address.  For example, if my lavanet username were “johndoe” I would use my full lavanet email address “johndoe@lava.net” as the login username.  Your loging password will remain the same.

For more detailed instructions on how to update your email clients settings, please visit http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=75726

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Attention Lavanet Domain Registration Customers: Be Aware of Letters From Domain Registration of America

Posted on August 15, 2011 by | Comments Off

Have you recieved anything that looks like this in the mail?

If you receive a “Domain Name Expiration Notice” letter from Domain Registry of America (DRoA) stating that you domain is about to expire and that you need to renew your domain registration, please do not respond to the letter.

What the DROA does is search through WHOIS records, and look for domains which are about to expire. They then proceed to send postal mail with a letter written to look like an invoice or bill.  A recipient who is unfamiliar with how to manage their domain registration may very well be deceived into transferring their domain to DRoA at which point, it can be very difficult to transfer away from DRoA.

This is a fairly well know deception, and the FTC has already received complaints about the DRoA practices:

According to the Commission’s complaint, in marketing its domain name registration services, DROA has violated the FTC Act in several ways. First, it allegedly uses notices/invoices that mislead consumers into thinking that they are renewing their registrations with their current registrar when, instead, they are transferring their registrations to DROA’s registrar, eNom. DROA also allegedly fails to disclose to consumers that it charges a $4.50 processing fee for any transfer requests that are not completed, even when the failure occurs without any fault of the consumers. The FTC also contends that DROA fails to issue promised refunds in a timely manner, in violation of the Truth in Lending Act (TILA), sometimes delaying refunds for months.

Just be aware of these facts if receive a letter from DRoA, and if you have any questions about the management of you domain registration, you can contact us for clarification.

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Be Mindful of Phishing

Posted on July 12, 2011 by | Comments Off

What is Phishing?

Wikipedia gives us a good working definition of what phishing is:

Phishing is a way of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication.

Basically, phishing is a confidence trick, or confidence scam, sometimes more commonly refereed to as a con-job.  Some phishing attacks can be very convincing.  Take http://www.ismycreditcardstolen.com/ as an example, a simple phishing awareness test that MANY unsuspecting visitors fall prey to.  Luckily, ismycreditcardstolen.com isn’t an actual phishing site, but rather a kind of warning site, but without much effort, they probably have collected quite a few credit card numbers.

Here are a few tips to help keep you safe from phishing scams, released by the APWG:

  • Be suspicious of any email with urgent requests for personal financial information
  • Don’t use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic or you don’t know the sender or user’s handle
  • Avoid filling out forms in email messages that ask for personal financial information
  • Always ensure that you’re using a secure website when submitting credit card or other sensitive information via your Web browser
  • Remember not all scam sites will try to show the “https://” and/or the security lock. Get in the habit of looking at the address line, too. Were you directed to PayPal? Does the address line display something different like “http://www.gotyouscammed.com/paypal/login.htm?” Be aware of where you are going.
  • Consider installing a Web browser tool bar to help protect you from known fraudulent websites. These toolbars match where you are going with lists of known phisher Web sites and will alert you.
  • Regularly log into your online accounts
  • Regularly check your bank, credit and debit card satements to ensure that all transactions are legitimate
  • Ensure that your browser is up to date and security patches applied
  • Always report “phishing” or “spoofed” e-mails.

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