Microsoft pulls August 2nd Update for Windows


Microsoft has been regularly releasing patches and updates on the 2nd or 4th Tuesday of each month.   These patches address security, bug fixes, and sometimes include feature upgrades.  However this month Microsoft has had to pull back their August 12, 2014 update.  4 individual updates that were part of the package have been causing some users to have issues restarting and causing system crashes.  Microsoft has pulled the updates and recommends uninstalling them.

These updates affect Windows Vista, 7, 8 and 8.1, and Server 2008 and 2012 editions

Details on the issues, fixes, and tools to assist in identifying if these updates are already installed can be found in the articles below from PC World and ZD Net

The PC World article identifies problems with fonts being incorrectly loaded and how to fix this issue manually.

The ZD Net article has a link to a series of PowerShell scripts that can help determine if any of the problem updates are already installed.

Separately Microsoft has also issued a hotfix for versions 7 through 11 of Internet Explorer. This patch solves problems with the browser slowing down or becoming unresponsive.

Keeping updates current is good but having an available system restore point or backup to revert to is better.  And will give you more options in case updates need to be rolled back.

Drinking Water FAQs During Emergencies



  1. How do I know if my water is safe during a storm, prolonged power outage, etc?  Monitor your TV, radio and computer for up to date information and advisories being broadcasted by the local County and State civil defense agencies.  These agencies are disseminating information from police, fire, Department of Health (DOH), Department of Education (DOE), bus and transportation officials, utilities like HECO, Board of Water Supply, etc on a regular basis.  The DOH can also contact the water supply agencies to pass on reports of storm related problems such as main breaks, discolored water, odors or loss in water pressure.


  1. How do I chlorinate my tap water to store during an emergency?  Add between 1-8 drops of new, unscented liquid bleach with a strength of 5-6% (like Clorox) to each gallon of water.  Fill a clean container, add the chlorine and let the water stand for at least 30 minutes before using.  One drop per gallon produces a chlorine residual of approximately 0.7 ppm (parts per million), which is strong enough for storage of normal tap water in a clean container for the short duration after an outage.  If you feel that the quality of your water supply may be compromised (see next question), then add more drops of chlorine to maintain a slight chlorine odor 30 minutes after mixing.  Water that cannot maintain a chlorine odor should not be used.


  1. What if my tap water or water source is cloudy, colored or has visible particulate matter in it?  Do not drink this water if there is an alternative, cleaner source.  If this water must be used, let the water stand until the heavier solids settle out.  Pour the water through a clean cloth filter into another clean container.  Chemically disinfect by adding 1-8 drops of new, unscented liquid bleach with a strength of 5-6% (like Clorox) or boil the water for a minimum of 1 minute at roiling boil (up to 3 minutes) for safer use.


  1. Can I boil my water to make it drinkable too?  Yes, bring your water to a roiling boil for a minimum of 1 minute, cool down and store in a sterilized/disinfected container.  Note that this primarily improves bacteriological water quality.  The boiling may in fact concentrate minerals, salts and metals – which should not pose a public health threat for short term use.


  1. Can I store it in a container?  Yes, but use clean containers that have no food or chemical odors.  Do not use containers used to store household or garden chemicals!  If you do not know what was in the container previously, don’t use it.  2-liter soda bottles have been cited as good for temporary storage of emergency water supplies.  Wash the bottles with soap, and sterilize or chemically disinfect the container before use by adding 1 teaspoon of unscented liquid household bleach to 1 quart of water, mix so the water touches all surfaces, (see links below), rinse thoroughly, fill with clean drinking water and cap tightly.  Store in a cool, dark place.


  1. How about a bath tub?  Do not use a bath tub as a source of drinking water.  Bath tubs are difficult to seal off from contamination because of their size and shape, and have soap films on the surface that can harbor bacteria and therefore are nearly impossible to sterilize.  A toilet is usually located in the same enclosed room which exposes the tub water to aerosols from every flush.  Water stored in a bath tub be used as a source of water for sanitary purposes, e.g. toilet flushing water.


  1. How do I call the County water supply to let them know of a water system break or problem? (you may also be referred to their Customer Service line)
  2. Kauai Department of Water:                       245-5444
  3. Honolulu Board of Water Supply:               748-5000
  4. Maui Department of Water Supply:           270-7633
  5. Hawaii Department of Water Supply:        961-8790


  1. Can you send me an emergency link?
  2. State Department of Health (storing/preparing water containers): and
  3. US EPA:
  4. Hawaii State Civil Defense:
  5. Oahu:
  6. Maui:


If someone wants to dilute to their own concentration of chlorine, they can use the following conversions:

1 gallon = 128 fluid oz

1 fluid oz = approx. 600 drops

5.25% unscented Chlorox = 52,500 ppm chlorine (may be significantly less if old bottle stored in heat or sunlight)


Therefore, chlorine concentration in ppm = number of drops x 0.7.  Note that this concentration may be significantly less if the Chlorox was old or was improperly stored.


Also if you are still in need of drinking water.  Aloha Water and Menehune Water Company have said they have bottled water available for sale at their locations in Halawa Valley.


Aloha Tone CNAM Lookup

This new tool from Alohatone allows you to double check that the name registered to the telephone database is consistent with the caller.

Caller name also known as CNAM  when available shows a caller’s name and number before a call is answered.  It displays the 15 characters registered by the originating telephone provider to the telephone network (ss7).

Caller number identification also known as caller ID are digits 0-9 generated by the calling party and is unfortunately easily spoofed by services or apps.

Visit to search a phone number’s registered name.

Aloha Tone CNAM Lookup 2

For information on VOIP services please contact us at 808-848-8888 or



How Secure Is My Password?

How Secure Is My Password

Continuing the password security topic from our last blog here is a link to a website that will give you a good idea about the strength and security of your password.  You should never type your real password into another website.  Please use a similar length and substitute characters for your real password to test its strength.

Some good password practices

  • at least 8 characters long (longer is always better)
  • mix upper and lower case letters
  • use numbers and symbols
  • change your password often
  • do not use the same password on multiple sites

Creating a long password that is easy to remember is also important. You do not want to have a secure password that you have to write down and carry around in your smartphone or wallet. One way is to pick a familiar phrase or sentence and then substitute upper case letters, numbers, and symbols into that phrase.

For example “mypassword” is not a creative or very secure password. Turning it into “MyP@55word2014” makes it a strong password that is easy to remember. Instead of having to use a randomly generated string of letters, numbers, and symbols a password like this allows you to change the number string and symbols anytime you want to change your password while retaining a familiar base.

This has been another security update brought to you by your LavaNet support team.

Thank you from everyone at LavaNet Support ………

Sometimes a Strong Password Isn’t Enough

Sometimes a Strong Password Isn’t Enough


Dashlane, a password management provider, performed a study on the password policies for companies that provided password protected services and found that a shocking number of the 80 most popular websites have sub-optimal password policies. These sites range from shopping to internet security to dating sites. The scale ranged from -100 to 100 and 86% of these sites did not earn a passing score of 50.

The high scorers were lead by Apple with a perfect 100 followed by the Microsoft Store, UPS, Kaspersk Labs and Target. Some of the low scores were from American Airlines, LivingSocial, LinkedIn and Amazon.

The CEO of Dashlane, Emmanuel Schalit, said, “These websites are not doing their job.” He believes strongly that consumers need to stop relying on websites to protect their data. Consumers need to play a more active role in the security of their own data.

One of the primary features of services like Dashlane’s Password Manager, is the creation of unique, strong passwords for each site that is visited. Hackers know that most people use the same password for most sites. Even if it is a strong password, complex and difficult to guess, using this password on a vulnerable website could lead to having all of the accounts associated with it compromised. This makes a user an easy target and hackers focus their time and energy on lots of easy targets for the biggest return.

For more information on Dashlane’s study please see the following website:

This has been another security update brought to you by your LavaNet support team.

Thank you from everyone at LavaNet Support ………

Google Announces End-to-End Encryption

Google Announces End-to-End Encryption


Google has often said that they are dedicated to online security and they are working diligently to make sure their users’ data is safe. HTTPS was supported when it was first launched and now when checking email, the connection is always encrypted. There have been many other attempts to get at their users’ data through phishing scams or malware containing sites and Google has provided alerts where possible.

Today Google announced the addition of a new tool, End-to-End. While it is still in alpha version, this plugin for Google Chrome will make it easier to ensure that the data sent in emails is encrypted and cannot be “snooped” on during transit until the recipient decrypts it.

The tool isn’t available yet, but Google has released the source code for the plugin for community testing and evaluation. They have even added it to their Vulnerability Reward Program to encourage the community at large to find all of the vulnerabilities. This will help to ensure that the plugin is secure for when Google’s users begin relying on it.

The need for this utility is largely found in the results described in the recent Transparency Report. While the report indicates that there is a general incline in the amount of email that is sent using encryption, more than half of all email that is received on the Gmail servers is not encrypted. To check the providers who support encryption in transit, check out the report link.

To read Google’s announcement directly, please click on the link for Google’s Online Security Blog.

Another security update brought to you by your LavaNet support team.

Thank you from everyone at LavaNet Support ………

Could Your Computer Be Infected by Blackshades?

Could Your Computer Be Infected by Blackshades?

Have you experienced any of the following?

  • mouse cursor moves erratically with no input from user;
  • Web camera light (if equipped) unexpectedly turns on when web camera is not in use;
  • Monitor turns off while in use;
  • Usernames and passwords for online accounts have been compromised;
  • Unauthorized logins to bank accounts or unauthorized money transfers;
  • Text-based chat window appears on your computer’s desktop unexpectedly;
  • Computer files become encrypted and ransom demand is made to unlock files.

If the answer is yes you maybe infected with the Blackshades malware program. To find out more about Blackshades and what you can do, please click here, you will be redirected to the FBI’s website were you will find information as to what to look for and what steps should be taken if your computer has been compromised. 

Another security update brought to you by your LavaNet support team.

Thank you from everyone at LavaNet Support ………