With the cyber attacks on major corporations like Target and Sony grabbing headlines, it’s a good time to review your account security:
Your password is the first line of defense from attackers. Choosing a good password that has letters, numbers, and symbols is only the first step. You should not reuse passwords for many sites, especially for sensitive accounts such as your Lava.net email, bank, or online shopping accounts. Changing your password regularly also reduces the risk that someone can access your account.
Lava.net does not know or keep your password and will never ask for you password. Your password should be a personal secret and never shared with anyone else. If you forget your password, you can always call us as 545-5282!
Update your security and notification settings:
By checking and updating your account’s security settings you can protect yourself even more. For example, if you set a cell phone number you can receive notification of a suspicious login. If you normally login from Hawaii and then a login was detected from a foreign country, it will be blocked and you will receive a notification asking you to confirm if the login is legitimate.
An automatic system proactively monitors accounts for suspicious activity but it is not perfect. We urge to contact us immediately when you think your account has been compromised. On May 1st, 2015 we will enable 2-factor authentication as an option feature you can use to improve account security. In addition to using good account security practices you should make sure your computer software and anti-virus protection is up to date. We recommend all of our customers use Google Chrome or Mozilla Firefox in addition to the updated software mentioned.